About Asia Tour Deals
Asia Tour Deals is an inbound travel company based in Hanoi, proudly known as the "Best Indochina Tour Operator" with a 4.9/5 TripAdvisor rating from over 3,500 international clients. Founded in 2019, the company specializes in private tours across Vietnam, Cambodia, Laos, Myanmar, and Thailand.
Asia Tour Deals stands out with diverse tour types: Adventure, Cultural, Historical, Family, Honeymoon, Luxury, Hiking, Beach, Food Tours — plus premium Mekong River Cruise services. Clients come from all over the world: US, Australia, UK, Canada, Singapore, South Africa...
Context: Rapid Growth Outpacing Operations
With 3,500+ customers and growing reputation, Asia Tour Deals faced the familiar "growth problem":
Core Issues
- Many complex tour types: from 7-day Vietnam ($469) to 2-week Mekong Cruise ($4,050) — each with different workflows
- Multi-destination: Tours combining multiple countries, each with separate suppliers for hotels, transport, guides
- Cruise management: Managing cabins, departure schedules, seasonal pricing for 6+ Mekong River cruise lines
- Expanding sales team: More staff means harder quality control
Consequences
- Client response time getting slower — from 2 hours to 6-8 hours
- Booking conflicts: 2 sales contacting the same client unknowingly
- Tour prices miscalculated due to outdated rate sheets or wrong season
- Management lacked data for decisions: which market to focus on? Which tour has highest margin?
Solution: THFlow — Custom-Built for Asia Tour Deals
TinhHoaTech implemented THFlow with modules deeply customized for Asia Tour Deals' operations.
1. Diverse Tour Management
- Tour template library: Store itinerary templates for each tour (Vietnam 7 days, Classic 12 days, Indochina 3 weeks...)
- For new inquiries, clone template → adjust to client needs → send quotation in 15 minutes
- Version tracking: Know which itinerary version the client is viewing and their feedback
2. Smart Pricing System
- Auto-seasonal supplier pricing: System auto-selects peak/off-peak rates based on travel dates
- Cruise pricing by operator, cabin type, departure date
- Auto markup by tour type (adventure, luxury, family...)
- Promotion management: When running 15-25% OFF promotions, system auto-calculates new prices
3. Pipeline & Sales Management
- Each inquiry assigned to one sales person only — no more conflicts
- Pipeline view: Inquiry → Quoted → Negotiating → Confirmed → Deposited → Operating → Completed
- Auto reminders: If inquiry has no quotation after 24h → alert
- Lead scoring: TripAdvisor inquiries typically convert higher → prioritize processing
4. Operation & Supplier Coordination
- When booking confirmed, system auto-generates service booking list (hotel, transport, guide, cruise)
- Send booking requests to suppliers directly from system
- Track each service status: Requested → Confirmed → Paid
- Operation calendar: See all active tours, arrival/departure dates
5. Strategic Reports
- Revenue by source market: Is the US market growing or declining?
- Revenue by tour type: Is adventure tour more profitable than cultural tour?
- Conversion funnel: From 100 inquiries, how many become bookings? Where do we lose them?
- Seasonal analysis: Which months are peak/low? Prepare appropriate promotions
Results After 3 Months
| Metric | Before THFlow | After THFlow | Improvement |
|---|---|---|---|
| Quotation response time | 4-8 hours | < 1 hour | **-87%** |
| Booking conflicts | 3-4/week | 0 | **-100%** |
| Conversion rate (inquiry → booking) | 18% | 28% | **+56%** |
| New employee training time | 2-3 weeks | 3-5 days | **-75%** |
| Tour pricing errors | 8-10%/month | <1% | **-90%** |
| Quarterly report creation | 1 week | 5 minutes | **-99%** |
Highlight: Cruise Management
A unique challenge for Asia Tour Deals was managing 6+ Mekong River cruise operators (Mekong Discovery, The Jahan, Victoria Mekong, Mekong Navigator, Aqua Mekong, Mekong Eyes Classic...).
THFlow solved this with the Cruise Management module:
- Look up departure schedules and cabin availability by operator
- Auto cabin pricing by season and room type
- Book cruises combined with land tours in a single package
- Track payments separately for each cruise operator
Feedback from Asia Tour Deals
> *"Asia Tour Deals serves clients from over 20 countries, each with unique requirements. THFlow helps us 'remember' everything — from the client who wants a sea-view room in Nha Trang to the one who needs a French-speaking guide in Cambodia. Our repeat booking rate has increased significantly."*
Conclusion
With THFlow, Asia Tour Deals is now ready for the next growth phase — not just serving more clients, but serving them better. The system helps maintain the 4.9/5 TripAdvisor standard even as the business scales.
Running a travel company and want to automate operations? See THFlow demo — free, no commitment.
