About Asia Links Travel
Asia Links Travel is an inbound travel company (DMC) based in Hanoi, specializing in private tours across Vietnam, Cambodia, Laos, Myanmar, and Thailand. With over 400 TripAdvisor reviews (4.9/5 rating), Asia Links Travel has established itself as one of the most trusted tour operators in the Indochina region.
Their team of local experts creates personalized itineraries — from cultural tours, adventure, family, honeymoon to luxury tours — serving international clients from the US, UK, Australia, Canada, and many other countries.
Challenges Before Implementation
With growing client numbers and tours spanning 5 countries, Asia Links Travel faced significant operational challenges:
1. Manual Booking Management
- Hundreds of tour requests monthly from website, email, and OTA platforms
- Booking information scattered across Excel, email, and messages
- Sales staff had to mentally track each client's progress — easy to miss follow-ups
2. Complex Multi-Country Coordination
- A single tour can cross 3-4 countries (e.g., Vietnam → Cambodia → Laos → Thailand)
- Each country has separate suppliers: hotels, transport, guides, cruises
- Must calculate prices from multiple suppliers, aggregated into one package price
3. Lack of Overview Reports
- Couldn't see revenue by month or market (US, AU, UK...)
- Couldn't evaluate individual sales performance
- Difficult to track supplier debts — had to ask accounting each time
4. Time-Consuming Quotation Process
- Each customized tour needed 30-60 minutes to price (hotel rates, transport, guide fees...)
- Clients often requested 2-3 itinerary versions before confirming
- Messy version control — unsure which version the client approved
Solution: THFlow — Travel Booking Management System
After thorough assessment, TinhHoaTech implemented THFlow — a booking management system designed specifically for the inbound travel industry.
Modules Implemented:
1. Centralized Booking Management
- Overview dashboard: new bookings, in-progress, confirmed, completed
- Client interaction history — who sent what email, when
- Real-time booking status: Inquiry → Quoted → Confirmed → Operating → Completed
2. Automated Quotation System
- Supplier catalog with seasonal pricing (peak/off-peak)
- Auto-calculate tour price based on: group size, room type, vehicle class, add-ons
- Export professional PDF quotations, send email directly to clients
3. Multi-Country Supplier Management
- Supplier database by country: hotels, transport, guides, cruises, restaurants
- Pricing by season, room/vehicle type
- Supplier debts per booking — instantly see outstanding payments
4. Operation Calendar
- View all active tours on a calendar
- Know which tour needs hotel, transport, guide bookings on which date
- Alerts when service booking deadlines approach
5. Revenue Reports & KPI
- Revenue by month, quarter, year
- Revenue by source market (US, UK, AU, CA...)
- Employee KPI: booking count, conversion rate, revenue
- Export Excel/PDF for accounting
Results After Implementation
| Metric | Before THFlow | After THFlow | Improvement |
|---|---|---|---|
| Quotation time | 45-60 min | 10-15 min | **-75%** |
| Finding booking info | 5-10 min | 10 seconds | **-97%** |
| Missed bookings | 3-5/month | 0 | **-100%** |
| Monthly report creation | 2-3 days | 1 click | **Instant** |
| Pricing errors | 5-8%/month | <1% | **-87%** |
Feedback from Asia Links Travel
> *"Before THFlow, every morning I had to open 5-6 Excel files to know what tours are running today, which bookings need follow-up. Now I just open the dashboard — everything is there. The sales team responds to clients faster, no more missed follow-ups."*
Lessons Learned
1. Understanding industry specifics is key
Inbound travel has unique characteristics: customized tours, seasonal pricing, multi-country operations, many suppliers. Generic software can't solve these. THFlow was designed from the real operations of Vietnamese travel companies.
2. Step-by-step implementation, not "big bang"
We implemented in phases:
- Week 1-2: Import existing supplier and client data
- Week 3-4: Train sales team, start entering new bookings
- Month 2: Train accounting, start using reports
3. Ongoing partnership after implementation
Not just "install and done". TinhHoaTech provides continuous support: adjusting features based on feedback, adding new fields when needed, fixing bugs within the day.
Conclusion
With THFlow, Asia Links Travel transitioned from manual, scattered management to a centralized, automated system — enabling the team to focus on creating amazing travel experiences for international clients, instead of struggling with Excel and email.
Running a travel company and want to go digital? Sign up for a free THFlow demo or contact us for consultation.
